Tidel Enterprise ("Tidel Enterprise," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit tidelenterprise.com or interact with our products and services (together, the "Site").

1. Information We Collect

We may collect the following types of information:

  • Contact information you provide, such as your name, email address, phone number, company name, and mailing address when you submit a form or request a quote.
  • Order & account information, such as billing details, shipping address, and purchase history, when you buy products or services from us.
  • Usage data, such as your IP address, browser type, device information, pages visited, and referring URLs, collected automatically via cookies and similar technologies.
  • Communications you send us, including messages submitted through our contact form or by phone or email.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, quotes, and service requests;
  • Respond to inquiries and provide customer support;
  • Send order confirmations, service updates, and administrative notices;
  • Improve our Site, products, and services;
  • Detect, prevent, and address fraud, security, or technical issues; and
  • Comply with applicable legal obligations.

3. Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to operate the Site, remember your preferences, and understand how visitors use our Site. You can control cookies through your browser settings; disabling cookies may affect the functionality of certain features.

4. How We Share Information

We do not sell your personal information. We may share information with trusted third parties who help us operate our business, such as payment processors, shipping and fulfillment partners, hosting and IT providers, and professional advisors — solely for the purpose of performing services on our behalf. We may also disclose information if required by law or to protect the rights, property, or safety of Tidel Enterprise, our customers, or others.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

6. Your Choices & Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. To make a request, please contact us using the details below.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is intended for a business and consumer audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Tidel Enterprise 4321 Kildaire Farm Road, Apex, NC 25739 Phone: 217-666-2121 Email: info@tidelenterprise.com